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Vacancy details
Serco are currently seeking a Human Factors Specialist.
The purpose of this position is to lead Human Factors input to a wide range of activities within DANS Dubai Air Navigation Services in support of both operational and portfolio areas of the business.
Key Responsibilities
Provide Human Factors expertise to a wide range of activities supporting both ATM development tasks and project implementation.
Lead Human Factors input to the development and validation of ATM concepts using standard proven methodologies
Contribute Human Factors expertise through the whole concept lifecycle from idea amp research through development evaluation validation implementation and postimplementation evaluation.
Provide Human Factors input into the design and development of Human Machine Interface for ATS systems in use at DANS
Lead Human Error Risk Assessment for both operational and portfolio activities
Develop User Centred Design processes to ensure that robust design principles are embedded into DANS processes and develop assurance processes
Assess the Human Factors impacts associated with the rate of change taking place and provide recommendations as to an acceptable rate of change from an HF perspective.
Support change management across the various DANS departments
Investigate Human Performance of operational staff through the use of human performance modelling
Participate in hazard analysis risk assessment incident investigation requirements analysis and scenario development
Keep abreast with latest trends amp practices and maintain knowledge in ATS concepts
Assist with other duties as requested
Knowledge
University level qualifications in Human Factors or Ergonomics or related discipline is essential
Master`s Degree in a field relevant to Human Factors is preferred
Extensive knowledge of Air Traffic Services environment is essential
Membership of a relevant professional body or chartership
Indepth knowledge of Human Factors methodologies and tools e.g. Hazard and operability analysis Hierarchical Task Analysis NASA Task Load Index Instantaneous SelfAssessment Systematic Human Error Reduction and Prediction Approach Human Error Assessment and Reduction Technique Heuristic Evaluation Safety analysis techniques Physical Workspace Assessment
Indepth knowledge of usability engineering and testing
Knowledge of interaction design principles
Fluency in written and spoken English is essential
Skills
Judgement and strategic thinking
Attention to detail and analytical skills
Proactive engagement with user community
Excellent communication and organizational skills
Computer literacy with MS office packages skills
Strong expertise in quick prototyping tools e.g. Visio PowerPoint and Illustrator
Experience
A minimum 5 years` experience
oin practicing Human Factors within an Air Traffic Services environment
oin Human Factors Integration with a strong focus on the development and validation of ATM concepts by applying standard methodologies e.g. EOCVM
oin user centred design techniques e.g. Contextual Enquiry Thinking Aloudbased observation Cognitive Walkthrough Brainstorming Focus Group and 1to1 Interviews
Significant experience of
oHuman Performance Assessment
oUser Centered Design
oHuman In The Loop experiments
oHuman Error Analysis
oHuman Reliability Assessment
oHazard analysis
oRisk assessment
oRequirements Analysis
oscenario development
Strong experience in applying Human Factors consideration through the whole concept lifecycle from ideation and research to development evaluation validation implementation and postimplementation evaluation
Proven ability in effectively and succinctly communicating results both in spoken and written terms including development o more...
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